FAQs - Fees / Payments


Q. How much does the service cost?
A. Please review the List of Participating Courts for a complete list of fees as they do vary. Where video is available, there will be a supplemental fee.

Q. What methods of payment do you accept?
A. We accept Visa, MasterCard, American Express, Discover, company checks and CourtCall Debit Accounts.

Q. How do I set up an account?
A. CourtCall offers a pre-paid Debit Account for customers who wish to receive a monthly statement. Click here for information on opening a CourtCall Debit Account.

Q. We already have a CourtCall Debit Account and would like to view our account online, how does that work?
A. If you are already using a CourtCall Debit Account to pay for your CourtCall Appearances and have not received a form letter from us offering this new online service, please call our accounting department at (888) 882-6878, option 5. Once registered, a designated firm administrator can log in and view/manage the account online.

Q. Will there be a separate fee for my client?
A. There is a separate fee for each individual party appearing by telephone.

Q. The Court is ordering my appearance by telephone, why should I have to pay for your services?
A. CourtCall provides equipment, scheduling and other services to facilitate telephonic appearances for attorneys and Judges. This enables the Court to allow you the opportunity to appear telephonically.

Q. I work for the State/Federal Government. Government agencies do not have to pay for your services.
A. As a private company, our fees apply to all participants, including government agencies.

Q. Are there any additional fees?
A. Yes there are. Paying additional fees can be avoided by making arrangements at least three (Court/business) days in advance.

Q. Why is the fee so much? It is only a telephone call.
A. A CourtCall Appearance is much more than a simple telephone call, it is your Court Appearance and we may provide high quality equipment, scheduling and other services to the Court. Without the option of CourtCall it is unlikely that you would be able to enjoy the time and money saving benefits of not traveling to Court.