FAQs - Scheduling


Q. How can I schedule a CourtCall Appearance?
A. Call us at (888) 882-6878 to make arrangements. If you require assistance for a matter in a U.S. District
or a U.S. Bankruptcy Court, call us at (866) 582-6878. You can also schedule some appearances online ( registration required ).

Q. How does CourtCall work?
A. Click here for an overview of the CourtCall Platform, including helpful video tutorials. For information specific to you, visit the Judges or Attorneys section.

Q. What is the minimum amount of time required for scheduling a CourtCall Appearance?
A. Specific deadlines vary but the general rule of thumb is at least three (Court/business) days.
Please check your CourtCall Service Copy for the due date.

Q. How far in advance can I schedule a CourtCall Appearance?
A. As far ahead as you wish.

Q. How is a video conference different from a telephonic appearance?
A. All CourtCall Appearances are essentially telephonic and CourtCall will continue to provide participants with a conference number to call at the assigned time, as per current scheduling procedures. Wherever available, participants are also given the opportunity to add video for an additional fee. Streaming one- or two- way conferencing allows participants to see the Judge and vice-versa, depending on the Court's preference.

Q. How can I schedule a video conference Appearance?
A. First, visit our Participating Courts page to determine if a particular judge offers video appearances. To schedule a video appearance, call us at (888) 882-6878 ( registered users may be able to schedule video appearances online).

Q. How much are the fees for appearing via telephonic appearance?
A. Fees may vary by Judge. Please call us at (888) 882-6878 for pricing. You will be able to accept or decline this service before finalizing your order.

Q. How much are the fees for appearing via video conference?
A. Fees may vary by Judge and are supplementary to the standard telephonic appearance fee. Please call us at (888) 882-6878 for pricing. You will be able to accept or decline this service before finalizing your order.

Q. Do late fees and deadlines apply to video conference appearances?
A. Yes, video appearances are subject to additional fees and deadlines, the same as standard telephonic appearances. As a general rule of thumb, you should schedule no later than three Court days prior to avoid incurring late fees or missing a deadline.

Q. I already have a telephonic appearance scheduled but I also want use video appearance, what should I do?
A. First, check for availability of video in the Courtroom in which your matter is scheduled. You can do this by reviewing our Judge Availability List or by calling us at (888) 882-6878. If video is available and the deadline has not passed, contact us to add this service to your existing CourtCall Appearance.

Q. What are the system requirements for using video?
A. All participants appearing by video must be sure that sufficient bandwidth is available and a working web camera is connected to the computer that will be used for the appearance. At any time, you can test your system for suitability by clicking here .

Q. Can I record my video conference with the Judge?
A. There is to be no recording or rebroadcasting of audio or video of proceedings and doing so will subject a participant to sanctions or other penalties.
RECORDING AND/OR REBROADCASTING COURT PROCEEDINGS IS STRICTLY PROHIBITED.

Q. What if I am unable to make the video work?
A. You will still be able to appear telephonically even if you cannot connect to the video. Stay calm and proceed to make your telephonic appearance. Once the conference has concluded, contact us to report any technical problems. Video is an enhancement to your standard CourtCall Telephonic Appearance and failure to make a visual connection does not affect your ability to proceed by phone.

Q. What is your cancellation and refund policy for video?
A. As with standard telephonic appearances, you can cancel up until the time of the scheduled appearance and be eligible for a refund. Video cannot be canceled after the fact and refunds do not apply for un-canceled video. Refunds are issued after the date of the scheduled matter has passed.

Q. What is your continuation policy for video?
A. As with standard telephonic appearances, it is the participant's responsibility to notify CourtCall of any continuance, prior to the scheduled date/time to have the fee applied to the continued hearing. Matters continued at, or after, the time of the hearing are subject to a new fee.

Q. I have booked a video conference but my appearance has been/is being, transferred to a department that does not allow video, what should I do?
A. When you notify CourtCall that your appearance is being transferred to a non-participating department, CourtCall will cancel and issue a refund of fees paid for the unused video portion and send you a ‘Notice of Video Cancellation'. If the transfer takes place at the time of the hearing and you are unable to notify CourtCall, proceed to make your telephonic appearance and contact us at (888) 882-6878 at the conclusion of your matter.

Q. I have booked a video conference but my client/co-counsel/opposing counsel is appearing by phone only, will this cause a problem?
A. No, it will not cause a problem. Other parties on the same case can continue to appear by phone only, while you appear by phone and video.