FAQs

Q. What is the difference between a personal appearance and a remote appearance?
A. Not much, the same rules regarding punctuality and conduct apply and a CourtCall Appearance is treated the same way as any other Court Appearance.

Q. Will I be heard first if I am appearing remotely?
A. Typically, the Court will take the cases in whatever order it would normally, whether or not there are CourtCall Appearances on calendar. Generally, there is no required preferential treatment for people making remote CourtCall Appearances.

Q. Why do I have to use CourtCall, why can’t I just call the Court directly?
A. CourtCall provides equipment and scheduling services to the Court to allow improved quality on all calls, thus reducing the burden on Courtroom staff and streamlining the process.

Q. I have submitted a registration form, now what?
A. Once our office has received your request and reviewed the information, you will receive instructions on how to activate your account (typically within one business day).

Q. How long will the registration process take?
A. Registration can take up to one full business day. If you need to schedule an appearance on short notice, please call (888) 882-6878 during regular business hours.

Q. It has been more than one business day since I submitted my registration request, what now?
A. Activation instructions are sent to the email address you provided during registration. If it has been more than one full business day since you submitted your request and you have not received an email from us, please contact our office at (888) 882-6878 and we will be happy to assist you.

Q. I know I am entering the correct login/activation information but the system says it doesn’t recognize me, why?
A. There may be a number of reasons that the system does not recognize your information. Some common issues are: entering the incorrect email address, extra spaces picked up when copying and pasting information, typos, and non-matching bar numbers. If you have double-checked all the information and still cannot log in, please call us at (888) 882-6878 so we can verify and update your information.

Q. What is a “Scheduler”?
A. A “Scheduler” is someone who is authorized to set up CourtCall appearances on behalf of an attorney. This might be a paralegal, legal assistant, office manager or secretary to the attorney.

Q. Which Type” I should choose when registering?
A. Please refer to the list of types in the Online Registration page. If you are still unsure, please contact us and we will help get you set up.

Q. I am a legal assistant who schedules for multiple attorneys in our office – how do I log in so that I can see all of them together?
A. Each attorney has his/her own profile with a set of credentials. At this time, schedulers are required to log in separately to the profile for the attorney appearing.

Q. I am not sure if I have ever registered before, how can I find out?
A. If you are not sure if you or your attorney is already registered, click the ‘Forgot?’ button in the Login form and follow the prompts. Alternatively, you can call our office and we can check for you.

Q. The assistant who was previously scheduling online for my attorney is no longer with the firm, how do I get the credentials so that I can take over the online account?
A. When a scheduler is no longer assigned to the attorney, we will re-register the account. Just call us at (888) 882-6878 to let us know.

Q. I would like to manage the firm profile in addition to the attorney’s profile, can I do that?
A. Yes, if you register as a Firm Administrator we can link the firm’s profile to your profile. Please note that we may contact you for verification before completing this type of registration.

Q. I am appearing by phone and my attorney will be in court. As such, I am not “Self-Represented”. How do I register?
A. If you are scheduling your own appearance, you will still use the “Self-Represented” registrant type. This will enable you to schedule and manage your own CourtCall appearances online.

Q. I have registered and can see my profile, am I done?
A. Yes. You can now go to the “My Appearances” section to schedule, cancel and continue your existing CourtCall appearances, get payment information and more. Please note that scheduling a CourtCall appearance is not the same as registering for an online account.

Q. My activation code doesn’t work, what should I do?
A. Please make sure you are using the email address you used to register and the last activation code you received. If that does not work, please call us at (888) 882-6878 for assistance.

Q. How can I schedule a CourtCall Appearance?
A. Call us at (888) 882-6878 to make arrangements. If you require assistance for a matter in a U.S. District
or a U.S. Bankruptcy Court, call us at (866) 582-6878. You can also schedule some appearances online (registration required).

Q. How does CourtCall work?
A. Click here for an overview of the CourtCall Platform, including helpful video tutorials.  For information specific to you, visit the Judges or Attorneys section.

Q. What is the minimum amount of time required for scheduling a CourtCall Appearance?
A. Specific deadlines vary but the general rule of thumb is at least three (Court/business) days.
Please check your CourtCall Service Copy for the due date.

Q. How far in advance can I schedule a CourtCall Appearance?
A. As far ahead as you wish.

Q. How is a video conference different from a telephonic appearance?
A. All CourtCall Appearances are essentially telephonic and CourtCall will continue to provide participants with a conference number to call at the assigned time, as per current scheduling procedures. Wherever available, participants are also given the opportunity to add video for an additional fee. Streaming one- or two- way conferencing allows participants to see the Judge and vice-versa, depending on the Court’s preference.

Q. How can I schedule a video conference Appearance?
A. First, visit our Participating Courts page to determine if a particular judge offers video appearances.  To schedule a video appearance, call us at (888) 882-6878 (registered users may be able to schedule video appearances online).

Q. How much are the fees for appearing via telephonic appearance?
A. Fees may vary by Judge. Please call us at (888) 882-6878 for pricing. You will be able to accept or decline this service before finalizing your order.

Q. How much are the fees for appearing via video conference?
A. Fees may vary by Judge and are supplementary to the standard telephonic appearance fee. Please call us at (888) 882-6878 for pricing. You will be able to accept or decline this service before finalizing your order.

Q. Do late fees and deadlines apply to video conference appearances?
A. Yes, video appearances are subject to additional fees and deadlines, the same as standard telephonic appearances. As a general rule of thumb, you should schedule no later than three Court days prior to avoid incurring late fees or missing a deadline.

Q. I already have a telephonic appearance scheduled but I also want use video appearance, what should I do?
A. First, check for availability of video in the Courtroom in which your matter is scheduled. You can do this by reviewing our Judge Availability List or by calling us at (888) 882-6878. If video is available and the deadline has not passed, contact us to add this service to your existing CourtCall Appearance.

Q. What are the system requirements for using video?
A. All participants appearing by video must be sure that sufficient bandwidth is available and a working web camera is connected to the computer that will be used for the appearance.  At any time, you can test your system for suitability by clicking here.

Q. Can I record my video conference with the Judge?
A. There is to be no recording or rebroadcasting of audio or video of proceedings and doing so will subject a participant to sanctions or other penalties.
RECORDING AND/OR REBROADCASTING COURT PROCEEDINGS IS STRICTLY PROHIBITED.

Q. What if I am unable to make the video work?
A. You will still be able to appear telephonically even if you cannot connect to the video. Stay calm and proceed to make your telephonic appearance. Once the conference has concluded, contact us to report any technical problems. Video is an enhancement to your standard CourtCall Telephonic Appearance and failure to make a visual connection does not affect your ability to proceed by phone.

Q. What is your cancellation and refund policy for video?
A. As with standard telephonic appearances, you can cancel up until the time of the scheduled appearance and be eligible for a refund. Video cannot be canceled after the fact and refunds do not apply for un-canceled video. Refunds are issued after the date of the scheduled matter has passed.

Q. What is your continuation policy for video?
A. As with standard telephonic appearances, it is the participant’s responsibility to notify CourtCall of any continuance, prior to the scheduled date/time to have the fee applied to the continued hearing. Matters continued at, or after, the time of the hearing are subject to a new fee.

Q. I have booked a video conference but my appearance has been/is being, transferred to a department that does not allow video, what should I do?
A. When you notify CourtCall that your appearance is being transferred to a non-participating department, CourtCall will cancel and issue a refund of fees paid for the unused video portion and send you a ‘Notice of Video Cancellation’. If the transfer takes place at the time of the hearing and you are unable to notify CourtCall, proceed to make your telephonic appearance and contact us at (888) 882-6878 at the conclusion of your matter.

Q. I have booked a video conference but my client/co-counsel/opposing counsel is appearing by phone only, will this cause a problem?
A. No, it will not cause a problem. Other parties on the same case can continue to appear by phone only, while you appear by phone and video.

Q. How much does the service cost?
A. Please review the List of Participating Courts for a complete list of fees as they do vary.  Where video is available, there will be a supplemental fee.

Q. What methods of payment do you accept?
A. We accept Visa, MasterCard, American Express, Discover, company checks and CourtCall Debit Accounts.

Q. How do I set up an account?
A. CourtCall offers a pre-paid Debit Account for customers who wish to receive a monthly statement. Click here for information on opening a CourtCall Debit Account.

Q. We already have a CourtCall Debit Account and would like to view our account online, how does that work?
A. If you are already using a CourtCall Debit Account to pay for your CourtCall Appearances and have not received a form letter from us offering this new online service, please call our accounting department at (888)882-6878, option 5. Once registered, a designated firm administrator can log in and view/manage the account online.

Q. Will there be a separate fee for my client?
A. There is a separate fee for each individual party appearing by telephone.

Q. The Court is ordering my appearance by telephone, why should I have to pay for your services?
A. CourtCall provides equipment, scheduling and other services to facilitate telephonic appearances for attorneys and Judges. This enables the Court to allow you the opportunity to appear telephonically.

Q. I work for the State/Federal Government. Government agencies do not have to pay for your services.
A. As a private company, our fees apply to all participants, including government agencies.

Q. Are there any additional fees?
A. Yes there are. Paying additional fees can be avoided by making arrangements at least three (Court/business) days in advance.

Q. Why is the fee so much? It is only a telephone call.
A. A CourtCall Appearance is much more than a simple telephone call, it is your Court Appearance and we may provide high quality equipment, scheduling and other services to the Court. Without the option of CourtCall it is unlikely that you would be able to enjoy the time and money saving benefits of not traveling to Court.

Q. Do I need consent from the Court to make a remote appearance?
A. In some situations you may need to get approval from the Court, however, our customer service representatives can tell you over the phone what can be scheduled. Please call us before you contact the Court.

Q. Do I need consent from opposing counsel?
A. No, consent from opposing counsel is not required.

Q. For what types of proceedings may I make a remote appeance?
A. That depends on the Judge/department, our customer service representatives can tell you over the phone what can be scheduled. If you are scheduling online, a list of available days, times and proceedings will be presented on the scheduling form according to the Judges’ allowances.

Q. What if the Court sets an appearance less than three (Court/business) days in advance?
A. No problem, call us at (888) 882-6878 and we will try to schedule it for you.

Q. How many people can use CourtCall at a given time.
A. There is no practical limit to the number of remote participants.

Q. My client is going to be with me when I make the remote appearance, what should I do?
A. Since we do not recommend the use of a speakerphone, you should schedule a separate appearance for your client so that he/she can participate in the conference.

Q. Can I make the call using my cell phone?
A. In most instances, CourtCall prohibits the use of cell phones on the basis that they can be disruptive to the Court. CourtCall Appearances should be made from a land-line, with the handset engaged, wherever possible.